Refund policy
Customer Responsibility
millie shower filters are designed for universal compatibility, and are compatible with most shower setups. However, it’s the customer’s responsibility to ensure compatibility with their existing system before purchase. If you're unsure whether our products will work with your setup, feel free to reach out, our team is happy to assist.
What if my product is Faulty, Incorrect, or Damaged Items
All millie products are covered under the Australian Consumer Law (ACL), which guarantees your right to a repair, replacement, or refund if a product has a major fault or isn’t as described. If you receive a product that is:
- Faulty or damaged upon arrival
- Not functioning as intended (excluding normal wear and tear)
- Not what you ordered
Please contact us within 7 days of receiving your delivery and include a brief description and photos of the issue. We'll assess the situation and let you know if a replacement can be arranged, along with next steps.
Email us at hello@millieco.com.au, and be sure to include your order number in the subject line so we can assist you as quickly as possible.
What’s not covered?
Our filters and shower heads are designed as consumable wellness tools, so they naturally wear over time. Our warranty does not cover:
- Natural depletion of filter ingredients over time
- Use beyond the recommended usage period (2–3 months for filters, 6 months for heads)
- Issues caused by incorrect installation or misuse
Return Shipping
Customers are responsible for the cost of return shipping unless:
- The item is confirmed to be faulty or defective.
- The return is the result of a packing or shipping error on our end.
In those cases, we’ll cover the return shipping costs.
***We’re unable to offer refunds or returns due to change of mind. As every skin and hair type is unique, individual results may vary.